Checkin Sidebar Button

Reservations

***Effective December 1, 2021 we will be accepting Good Sam and military discounts only.***

Our office staff is available to assist you with the purchase of a Good Sam membership should you require one. If you apply online, please reference Mama Gertie’s Hideaway Campground.

If you are eligible for a Good Sam or Military discount (past, present or veteran status) please be sure to add it to your reservation. If you encounter any issues contact the office at 828-686-4258 for assistance.

PLEASE NOTE: Once your stay has been paid in full we cannot refund unapplied discounts. Discounts will be honored as camp credit only. Camp credit may be used towards a future reservation.

Please provide a valid Good Sam membership card (electronic version is okay) or military ID at check-in.

Availability for Remaining 2022 Reservations 

All reservations open online at 12:00 am.

  • Book beginning February 1st for the Month of July, 2022
  • Book beginning March 1st for the Month of August, 2022
  • Book beginning April 1st for the Month of September, 2022
  • Book beginning May 1st for the Month of October, 2022
  • Book beginning June 1st for the Month of November, 2022
  • Book beginning July 1st for the Month of December, 2022

Guest Information

RESERVATIONS

  • Advance reservations are highly recommended and can be made online or by calling our reservation desk at 828-686-4258.
  • All reservations must be secured with a credit card. We no longer accept cash for reservations or in our camp store.
  • All reservations for the period of April 1 – November 1 are limited to a maximum of 10 nights.
  • All rental accommodations and RV sites are a 3 night minimum stay during holiday weeks.
  • We know guests enjoy certain sites and we will make every effort to accommodate requests, but simply cannot guarantee it. Sites are assigned by the automated system at check-in. While we guarantee your chosen site type and amenities, our automated system may change your site location.  We recommend that you lock your chosen site. The lock fee is a non-refundable $250.00 fee per reservation.  If you lock your chosen site you will not be moved except in an emergency.
  • Subject to availability; early check in fee is $25.00 per hour. You must contact the office at 828-686-4258 prior to your arrival.
  • Late check out fee of $25.00 per hour (or portion of) if you are unable to leave by 11:00 am, if on the site at 1:00 pm a full day camping fee will be assessed. You are responsible for any additional fees incurred by guests scheduled to occupy the site.

PAYMENT POLICY

  • All reservations require payment in full.
  • Reservations for single nights and those made within seven (7) days of arrival require non-refundable payment in full.
  • Holidays and special events require non-refundable payment in full. Most holidays require a minimum three night stay. Regular weekends require a two-night minimum stay.
  • All reservations must be secured with a credit card. We no longer accept cash for reservations or in our camp store.

CANCELLATION POLICY

  • Cancellations for RV sites must be received a minimum of 14 days in advance of your stay. Cancellations for lodgings must be received a minimum of 30 days prior to the arrival date. Monthly cancellations require a minimum of 60 days notice in advance of your stay.
      • All cancellations must be in writing via email to cancel@mamagerties.com and confirmed with the office staff.
        • Reservation cancellations must be made by the originator.
      • Voicemail notification is not acceptable.
      • System will email a confirmation as soon as the cancellation has been processed. If you do not receive one please call 828-686-4258. Unless you receive written confirmation of the cancellation; do not consider it complete!
  • To be eligible for a refund you must cancel your reservation within the specified time frames to receive a refund, minus a $25 processing fee.
    • In lieu of a refund, you may elect camp credit. Camp credit in the amount of the entire payment less a $25.00 processing fee will be kept on account for the remainder of the calendar year. Any funds not used by December 31st will be forfeit unless prior arrangements have been made with management.
  • Reservations for holidays, some events, single nights and those made within seven (7) days of arrival require non-refundable payment in full. Cancellations will result in forfeiture of all payments.
  • All funds are forfeit if cancellation notice is received less than fourteen (14) days prior to the start of the reservation.
  • COVID-19 cancellations are subject to our regular cancellation policies.
  • No shows will result in forfeiture of the entire reservation fee. 

REFUND POLICY

  • No refunds for cancellation or early departure due to weather
  • No refunds due to illness, work, ejection from our park or any other reason
  • No refunds for unapplied discounts (Discounts will be honored as camp credit. Camp credit may be used towards future reservations. Camp credit expires at the end of the calendar year unless prior arrangements are made with management.

Book Online starting December 1st at 12:00 am or Call 828.686.4258 for Reservations!

SPECIAL NOTE: Please, please, PLEASE be accurate with your RV type, length and number of slide-outs when you reserve a site online. The length of your RV needs to include the rear slide when extended. Some of our sites back to stone walls so this is important!

We are a small but very busy park. We rarely have open sites and it is especially important if you have a larger camper. We want you to have an enjoyable experience at Mama Gertie’s. However, if you arrive and do not fit on the site you have booked there is a very good chance we will have to turn you away. Refunds will not be issued in this instance.

If you have any questions at all, call us and we will confirm whether you will fit on a particular site or sites. 

– Mama Gertie’s Hideaway Campground Staff

Book Now!
Checkin Sidebar Button