Cancellation/Change and Payment Policies

CANCELLATION and PAYMENT POLICIES

CANCELLATION/CHANGE POLICY

Daily and Weekly RV Site Reservations

  • Any time up to 1:00 pm EST on the day of arrival!
  • Cancellations/Changes are accepted through email only.
  • Gift certificates will be issued in the amount of the original payment less the reservation fee if cancelled in the appropriate time frame. 

MONTHLY RESERVATIONS

  • Monthly reservations are non-refundable. No gift certificates will be issued.
  • Cancellations are accepted through email only.

 GROUP RESERVATIONS

  • Group reservations are non-refundable.
  • No gift certificates will be issued.
  • Cancellations are accepted through email only.

 CABIN RESERVATIONS

  • Cancel any time up to 1:00 pm EST on the day of arrival!
  • Cancellations are accepted through email only.
  • Gift certificates will be issued in the amount of the original payment less the reservation fee.

NO SHOWS

  • No shows will result in forfeiture of the entire reservation amount. No gift certificate will be issued.

GIFT CERTIFICATES

Gift certificates are valid for one (1) year from the date of issue and are only good towards a future RV site or lodging reservation. Our automated system will send a cancellation confirmation as soon as it is processed. You will receive a second email with the gift certificate. If you do not receive a cancellation confirmation or gift certificate, please call 828-686-4258.

  • Reservations made with gift certificates are non-refundable and non-transferable.
  • Cancellations for reservations made with a gift certificate will result in the forfeiture of all funds.

*Pricing and policies are subject to change at any time without notice.

PAYMENT POLICY

  • Nightly and weekly reservations require payment in full.
  • Monthly reservations require non-refundable payment in full for the first month of stay. A $75.00 electric deposit is due at check-in.
  • All reservations must be secured with a credit card. Mama Gertie’s Hideaway Campground is a cashless business except for our laundry facilities. Please plan accordingly.

ADDITIONAL INFORMATION

  • No gift certificates or credit will be issued for unapplied discounts
  • Cancellations due to illness or COVID follow normal cancellation policy
  • All cancellations/changes must be in writing to stay @ mamagerties.com with Cancel or Change in the subject line from the original requestor’s email
    • Phone calls, voicemail and texts will not be accepted

During Your Stay: All purchases, including extra nights, store items, firewood and propane will be charged to the credit card on file.

By booking a reservation at Mama Gertie’s Hideaway Campground, you acknowledge that there are no refunds for any reason and that in lieu of a security deposit, we may charge your card for damages incurred during your stay.

Laundry: Our laundry machines accept exact change. There is a change machine in each laundry area available 24 hours a day, 7 days a week.

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