PLEASE READ PRIOR TO BOOKING!

NO REFUNDS! (Gift certificates issued where applicable)

  • We do not give refunds, credit or gift certificates for early departure, voluntary site moves, ejection or any other reason.
  • No refunds or credit for unapplied discounts. (We will issue a gift certificate towards another stay to be used for RV/Lodging sites)
  • No refunds, credit or gift certificates after arrival for any reason.
  • All reservations are non-refundable. Gift certificates will be issued for cancellations received prior to 1:00 pm EST on day of arrival. Cancellations for monthly stays and no shows are non-refundable and all funds will be forfeit.

CANCELLATIONS/CHANGES

If you must cancel or change your reservation, contact the office via email to: stay @ mamagerties.com with cancel or change in the subject no later than 1:00 pm the day of arrival for daily/weekly RV sites and lodging.  Monthly stays are non-refundable. Voicemail, telephone and text cancellations will not be honored.

Cancellation Processing Fees:

  • Stay Length: 1 to 27 nights – Non-refundable: $9.95 reservation fee (receive a gift certificate valid for one year from date of issue if applicable)
  • Stay Length: Monthly  – Non-refundable, all fund will be forfeit.

* Our automated system will send a cancellation confirmation as soon as it is processed. You will receive a second email with the gift certificate. If you do not receive a confirmation or a gift certificate, please call 828-686-4258.

All funds are forfeit if cancellation notice is received after 1:00 pm EST on the day of arrival.  No shows will result in forfeiture of the entire reservation fee.

No Show Policy: Check in is between the hours of 1pm and 5pm. Our office closes promptly at 5pm. Due to insurance requirements, we do not allow anyone to enter the campground un-escorted. If you have not changed your arrival date via email with the office by 1:00 pm EST on the date of arrival, all funds will be forfeit.

*We will provide a gift certificate in the amount of the payment less the appropriate fees. Gift certificates are non-refundable. Reservations paid for in part or whole with a gift certificate are non-refundable. No shows will result in forfeiture of the entire reservation fee. 

All RV Sites and Lodging: We appreciate as much advance notice as possible! Cancel up to 1:00 pm EST on the day of arrival for daily/weekly stays. Cancellations must be submitted via email (stay @ mamagerties.com) no later than 1:00 pm EST on your scheduled arrival date. All funds are forfeit if cancellation notice is received less than the required notice prior to the start of the reservation. No shows will result in forfeiture of the entire reservation fee. 

Holidays and special events are non-refundable. Special conditions may apply during high-demand periods and special events. Most holidays require a minimum three day stay. Regular weekends require a two-day minimum stay.

Cancellations due to illness or COVID-19 are subject to our regular cancellation policy.

 

Deposits & Payments

  • All reservations are non-refundable and require payment in full.
    • Monthly reservations require the first months payment upfront, there is a one time $75.00 electric deposit payable at check-in.
  • All reservations must be secured with a credit card.
  • Most holidays require a minimum three (3) night stay.
    • Regular weekends require a two (2) day minimum stay. 
  • We no longer accept cash as payment for reservations or in our camp store. All store purchases, firewood and propane will be charged to the card on file.
    • Our laundry and vending machines accept exact change.
    • Change machines are located across from the laundry in our main building and inside the laundry facility on our 3rd tier/mountain view sites.