Deposits/Payments, Cancellations & Refund Policies

Deposits & Payments

  1. All reservations require payment in full.
  2. Reservations made within seven (7) days of arrival require non-refundable payment in full.
  3. Holidays and special events require payment in full. Most holidays require a minimum three (3) night stay. Regular weekends require a two (2) day minimum stay.  Holidays and all weekends April 1 – November 1 are non-refundable.
  4. All reservations must be secured with a credit card.

Cancellations

If you must cancel your reservation, contact the office via email to: cancel@mamagerties.com at least fourteen (14) days prior to arrival to receive a refund, minus a $25 processing fee. Voicemail cancellations will not be honored. * You may choose to keep your deposit as a camp credit equal to the deposit amount less a $25.00 processing fee. Camp credit must be used by December 31st of the current calendar year or will be forfeit unless prior approval is received by management. Our automated system will send a cancellation confirmation as soon as it is processed. If you do not receive a cancellation confirmation please call 828-686-4258. All funds are forfeit if cancellation notice is received less than fourteen (14) days prior to the start of the reservation. No shows will result in forfeiture of the entire reservation fee.

No Show Policy: Check in between the hours of 1pm and 5pm. Our office closes promptly at 5pm. Due to insurance requirements, we do not allow anyone to enter the campground un-escorted. If you have not changed your arrival date with the office 7 or more days prior to arrival, camping fees will be forfeit.

*In lieu of a refund, we will provide a camp credit in the amount of the payment less a $25.00 processing fee. Camp credit expires at the end of the calendar year unless prior arrangements are made with management. Camp credit is only issued if cancellation notice is received fourteen (14) or more days in advance of arrival.

All RV Sites: A minimum fourteen (14) day cancellation notice is required. Cancellations must be submitted via email (cancel@mamagerties.com) at least fourteen (14) days prior to your scheduled arrival date. All funds are forfeit if cancellation notice is received less than fourteen (14) days prior to the start of the reservation. No shows will result in forfeiture of the entire reservation fee.

Reservations for holidays, special events, single nights and those made within seven (7) days of arrival require non-refundable payment in full. Cancellations will result in forfeiture of all payments.

Holidays and special events may have special deposit and/or cancellation requirements. Special conditions may apply during high-demand periods and special events. Most holidays require a minimum three day stay. Regular weekends require a two-day minimum stay. All weekends during season, April 1 – November 1 are non-refundable. Contact the park office for details.

Cancellations due to COVID-19 are subject to our regular cancellation policy.

Refunds

Camping is an outdoor activity. We don’t charge extra for sunshine and we don’t offer refunds for inclement weather. We do not give refunds for early departure, ejection or any other reason. No refund for unapplied discounts. The discount will be applied as camp credit. Camp credit may be applied towards a future reservation.