Deposits/Payments, Cancellations & Refund Policies

Deposits & Payments

  1. All reservations require a $250.00 deposit or payment in full whichever is less.
  2. Reservations made within seven (7) days of arrival require non-refundable payment in full.
  3. Holidays and special events require a $250.00 non-refundable deposit or payment in full whichever is less. Most holidays require a minimum three (3) day stay. Regular weekends require a two (2) day minimum stay.
  4. All reservations must be secured with a credit card.

Cancellations

If you must cancel your reservation, call the park office at 828-686-4258 as soon as possible. You must contact the office no later than 1:00 pm at least seven (7) days prior to arrival to receive a refund, minus a $25 cancellation fee.  *The cancellation fee is waived should you choose to keep your deposit as a camp credit equal to the deposit amount. Camp credit must be used within one year or will be forfeit unless prior approval is received by management. Email notifications and voicemail must be confirmed with office staff. Our automated system will send a cancellation confirmation as soon as it is processed. If you do not receive a confirmation please call 828-686-4258. All funds are forfeit if cancellation notice is received less than seven (7) days prior to the start of the reservation. No shows will result in forfeiture of the entire deposit or reservation fee.

No Show Policy: Please keep in mind that you must check in between the hours of 1pm and 6pm. Our office closes promptly at 6pm and we do not allow anyone to enter the campground un-escorted. If you have not changed your arrival date with the office prior to 7 days of arrival you will be charged for the night.

*We will provide a camp credit in the amount of the entire deposit or payment to be kept on account for up to 1 year from the cancellation date in lieu of a refund and cancellation fee if cancellation is received seven (7) or more days from your date of arrival.

All Sites: A minimum seven (7) day cancellation notice is required. Call our office at 828-686-4258 no later than 1 p.m. seven (7) days prior to your scheduled arrival date. All funds are forfeit if cancellation notice is received less than seven (7) days prior to the start of the reservation. No shows will result in forfeiture of the entire deposit or reservation fee.

Reservations for holiday weekends, special events, single nights and those made within seven (7) days of arrival require non-refundable payment in full. Cancellations will result in forfeiture of all payments.

Holidays and special events may have special deposit and/or cancellation requirements. Special conditions may apply during high-demand periods and special events. Most holidays require a minimum three day stay. Regular weekends require a two-day minimum stay. Please check with the park office for details.

Cancellations due to COVID-19 are subject to our regular cancellation policy.

Refunds

Camping is an outdoor activity. We don’t charge extra for sunshine and we don’t offer refunds for inclement weather. We do not give refunds for early departure, ejection or any other reason. No refund for unapplied discounts. The discount will be applied as camp credit. You are welcome to use the credit towards firewood, ice, store items or towards a future stay.