Deposits/Payments, and Cancellation Policies
Deposits & Payments
- All reservations are non-refundable and require payment in full.
- Monthly reservations require the first months payment upfront, there is a one time $75.00 electric deposit payable at check-in.
- Most holidays require a minimum three (3) night stay.
- Regular weekends require a two (2) day minimum stay.
- All reservations must be secured with a credit card.
- We no longer accept cash as payment for reservations or in our camp store. All store purchases, firewood and propane will be charged to your site. Your account will be settled and an invoice mailed to you the morning of your departure.
- Our laundry and vending machines accept exact change.
- Change machines are located across from the laundry in our main building and inside the laundry facility on our 3rd tier/mountain view sites.
If you must cancel your reservation, contact the office via email to: stay @ mamagerties.com with cancel or change in the subject no later than 1:00 pm the day of arrival for daily/weekly RV sites and lodging. Monthly stays are non-refundable. Voicemail, telephone and text cancellations will not be honored. Site lock fees are non-refundable. We no longer offer site lock effective October 1, 2022.
Cancellation Processing Fees:
- Stay Length: 1 to 6 nights – (Non-refundable: $9.95 reservation fee)
- Stay Length: 7 to 27 nights – (Non-refundable: $9.95 reservation fee)
- Stay Length: Monthly – Non-refundable
* Our automated system will send a cancellation confirmation as soon as it is processed. You will receive a second email with the gift certificate. If you do not receive a confirmation or a gift certificate, please call 828-686-4258.
All funds are forfeit if cancellation notice is received after 1:00 pm on the day of the start of the reservation. No shows will result in forfeiture of the entire reservation fee.
No Show Policy: Check in is between the hours of 1pm and 5pm. Our office closes promptly at 5pm. Due to insurance requirements, we do not allow anyone to enter the campground un-escorted. If you have not changed your arrival date via email with the office by 1:00 pm on the date of arrival, camping fees will be forfeit.
*We will provide a gift certificate in the amount of the payment less the appropriate fees. Gift certificates are non-refundable. Reservations paid for in part or whole with a gift certificate are non-refundable. No shows will result in forfeiture of the entire reservation fee.
All RV Sites and Lodging: We appreciate as much advance notice as possible! Cancel up to 1:00 pm on the day of arrival for daily/weekly stays. Cancellations must be submitted via email (stay @ mamagerties.com) no later than 1:00 pm on your scheduled arrival date. All funds are forfeit if cancellation notice is received less than the required notice prior to the start of the reservation. No shows will result in forfeiture of the entire reservation fee.
Holidays and special events are non-refundable. Special conditions may apply during high-demand periods and special events. Most holidays require a minimum three day stay. Regular weekends require a two-day minimum stay.
Cancellations due to illness or COVID-19 are subject to our regular cancellation policy.
Refunds – No Refunds (Gift certificates issued where applicable)
- We do not give refunds, credit or gift certificates for early departure, voluntary site moves, ejection or any other reason.
- No refunds or credit for unapplied discounts. (We will issue a gift certificate towards another stay to be used for RV sites only)
- No refunds, credit or gift certificates after arrival for any reason.
- All reservations are non-refundable. Gift certificates will be issued for all cancellations except Monthly stays and No Shows. No shows will result in forfeiture of the entire reservation amount.